A leading, dynamic and high-volume Property Management Company is seeking an organized and proactive Leasing Manager to support the implementation of processes and procedures, monitor team performance, track metrics and oversee various managerial responsibilities related to the portfolio as directed. This role is fully onsite at our office in Dallas, TX. Candidates must have experience in the single-family home industry, with managing large portfolios and teams. An Active Texas Real Estate license is required in order to be considered.
Summary of Responsibilities and Duties:
- Lead and mentor a team of Leasing Agents to meet departmental goals, performance metrics, and company objectives, while enforcing adherence to policies, processes, and procedures- ensuring optimal team performance and a consistent customer experience.
- Drive team motivation to reach target metrics and performance goals for the portfolio, taking initiative to achieve successful results.
- Support the creation and implementation of key performance indicators (KPIs) to drive team success.
- Prepare forecasting and comprehensive reports on leasing performance and other key metrics.
- Promptly provide support in addressing and resolving property-related issues and escalations from prospects and external agents as they arise. .
- Engage closely with cross-functional teams to offer insights, resolve issues and provide feedback on processes and tools.
- Analyze and monitor dashboards daily to ensure there are no discrepancies and track the progress of leasing activities.
- Demonstrate knowledge of, and remain compliant with all Open House policies, rules, and regulations to ensure compliance with Fair Housing.
- Manage the marketing and leasing process for vacant and upcoming homes within the designated portfolio to drive successful outcomes and peak performance.
- Assess and analyze daily, weekly, monthly, quarterly, and annual reports for accuracy and ongoing improvement.
- Tours assigned portfolio as needed to ensure properties are pristine, functional and in excellent condition for showings.
- Conducts training sessions for the leasing team as needed to ensure compliance with company processes and procedures.
- Monitor the screening process to ensure timely completion and adherence to company standards.
- Review external advertising campaigns for accuracy and notify relevant teams for necessary adjustments.
- Assist in deploying marketing strategies for properties experiencing a high number of days on the market.
- Maintain a running track record of promotions and discounts applied to active properties.
- Provide guidance and support to the team by sharing professional expertise and proprietary company information.
- In coordination with Broker, handle external agent commissions and manage relationships to support leasing efforts.
- Collaborate with company leadership to determine optimal staffing solutions and plan implementation strategies.
- Create, develop, and maintain a wait list as needed.
- Assist with recordkeeping, filing, bookkeeping, and paperwork as required.
- Carry out additional duties as assigned, including tasks not explicitly stated in this description.
Required Qualifications and Skills:
- High school diploma or equivalent required. Bachelor's degree preferred.
- Active Texas Real Estate License. As an active employee, you will be required to hang your license with our brokerage and will not be permitted to practice Real Estate while employed.
- 3-5 years of management experience is preferred.
- Positive, approachable, and energetic attitude, with a talent for motivating and uplifting a team of leasing professionals.
- Adept at applying critical thinking to solve intricate problems effectively and efficiently.
- Excellent interpersonal skills as well as sales and customer service skills.
- Excellent verbal and written communication skills.
- Detail-oriented and organized.
- Proficient in Microsoft Office Suite and Google Suite
- Ability to occasionally lift up to 15 pounds at times.
- Knowledge or experience with real estate technology tools, such as Propertyware & Salesforce is highly desired for effective property management and operational efficiency.
- Prolonged periods sitting at a desk, working on a computer, standing and walking, giving tours, and meeting with potential tenants.
- Travel: Ability to travel up to 10% of the time
Company Benefits:
- Medical, Dental & Vision insurance
- Life, AD&D insurance
- Employer matching 401k
- Paid personal time off
- 10 paid holidays off
- Employee referral bonus
- Career development opportunities
